BAD SERVICE- BAD FEEDBACK- BAD OVERALL EXPERIENCE

This is the worst level of service you can get from a bank. They block your account stating you need to verify your details, details you had to complete when applying for the account 2 months ago. Then Noone can unblock it!!! You get given different time frames for the matter to be resolved, 15-20 min, 24-48 hrs, 0-12 hrs, yet you as the client cannot access your funds at all. Then they say o it might be delayed because of the public holiday!!! This is completely unacceptable!!