Bad service, bad attitude and ***********!!!

I stated receiving transactional smes from Nedbank a few months ago, and I don't even have a Nedbank Transactional account. I went to centurion mall Nedbank(11/07/15), to my shock someone opened an account with my id number online?How do you even open an account online? They confirmed it as an identity theft case. This is where it got frustrating no one could help me even the branch manager how ***********. I was assigned to a consultant whose name was Lebo, bad service at its best, unprofessional, did not know what she was doing never updated me on the status of the account. I reported the ********** account on the 11th of July till today the consultant never updated me , what frustrated me even more was that I received another transactional sms last week , I thought the account was being investigated or closed because it is clearly identity theft. Until today I do not know what is going on, they refused to show me the statement as they were loans that were taken with the account and they are not willing to sort anything out, this is frustrating. Centurion mall Nedbank branch never showed any interest in helping me or a sign of urgency, even the manager, bad service, bad attitude.