Bad Service

Dear Nedbank

I'm drafting this email with outmost disgust at the level of incompetence of your customer care employees. I have been a client of yours for over 10years and I've never experienced such horrific customer service. I've ordered my cheque account debit bank card since March and to date I have not received it. Everytime I call to enquire how far is my card I get told its still at the stores getting manufactured, it's been escalated almost every week. It's been 2 months without a bank card, the frustration I have to go through to try to access my own funds is really unfair considering that I pay for your services every month without fail.

On the 22nd of March I had an interaction with Mjuqx and he confirmed that my card was ordered and should be delivered to the Eastrand branch in 2 weeks.

On the 14th of April had another interaction with Khotsofalang to enquire about my card, still not delivered.

On the 29th of April, called your contact centre I was assured an escalation has been made to the manager and my card will be delivered in a week.

On the 20 of May I called the call Centre again, spoke to Jadine Rutmine who gave me a reference number ***1 telling me she's escalating again to manager Carol Morton for the delivery of my card because guess what, still being manufactured!

Is this fair customer service? no one gets back to me. I keep doing follow ups and there seems to be no one doing their job.

Please advise me if you no longer need me as I client so that I can change banks because I cannot keep waiting for my card for this long, I've been more than patient.

I hope I get urgent assistance from you regarding the above query.