Bad Service

Nedbank chat, their Call Centre, I felt so stupid because none of these consultants was able to explain. Here was my quiry: On the Nedbank Money App, I logged in only to find the whole amount which is owed by myself to Nedbank not reflecting. Mityani decided to end our chat without assisting me. She said she didn't understand what I needed help with? English is not my mother tongue, if she got confused. She could have asked someone else to assist me. My app displays zero balances, zero balances