Bad service

On 7 April 2022 I did a Savvy bundle credit card application with a nedbank consultant who called me, I specifically told him that since I have a savvy bundle cheque account I want to apply for the savvy bundle credit card to be linked under my savy bundle cheque account. I spent more than an hour on the call with him processing my application, eventually he told me that he can only open a gold credit card account for me as the system does not allow him to go through with the one I requested, he told me that in their system it still shows that I have an active savvy bundle credit card. I refused and told him I don't want the gold credit card because of extra bank charges while i will be paying only one fee for the savvy bundle I requested since it will be linked under my savvy bundle cheque account. He said he will seek assistance from his team leader and he will call me back. He called me back after 15 minutes but with the same offer I did not want saying the system does not allow him to continue, it still shows the savvy bundle credit card I paid off and closed in 2018. My question to him was why should I be disadvantaged by taking a gold credit card when I finished paying off my savvy bundle credit card and closed it in 2018. Why must I be penalized for the nedbank system errors. Who must do the authorization on the system and remove whatever needs to be removed in order for him to continue with my savvy bundle credit card application? I then told him that I will not be forced to take a gold credit card while I know the savvy bundle credit card linked to my cheque account will be more beneficial to me. I am very unhappy with this poor service and inconvenience, my home loan, car finance and my salary is with Nedbank but now after being treated this way I am considering taking all my accounts and leaving leaving Nedbank for good because are not looking after my interests. I fail to understand why it is still showing on the nedbank system that I have a active savvy bundle credit card when I have proof that I have paid it off and closed it in 2018. Can a competent person from Nedbank please sort this out because this is a huge inconvenience for me. Reference number: ***