Bad service at Nedbank's call centre

Nedbank must just remove this number ***on their website as you are made to wait for hours and still remain attended until you just decide to hang up the phone, as no one will ever take calls on this number. It's really that bad, I'm even regretting why I moved my banking to them. What a bad way to deal with their clients, it is really such a frustrating thing to be made to listen to a voicemail for hours with no help at all