Bad Service at Nedbank Pretoria.

I am so discouraged by the service Nedbank is giving to its customers, very ill treatment. We have been sent from pillar to post, when trying to excess the money of the club (Burial Society) that has being existing since 2004, while the bank was NBS. We have been going to the bank so many times with the same document and not even once. we were told to fix documents. we made an appointment 3 times going with the same document. not even once from all the customer care desk we have being attended to, we were told to amend our documents. when we went on Saturday the 28/10/2023 after sitting there for 3hours, we were told that the guy who assisted us has lost our documents and those documents had our ID Copies, for pit's sake how do you lose such important customer documents. The lady who assisted us on the 28th of October, requested that I send an email to her with the document, which I did. Guess what? I was told that the very Constitution that was used over and over by the same Nedbank is in- correct, we must fix it. All this time we have ding going to the bank to FICA documents and change Signatories they couldn't pick up this problem.?