Bad service at Nedbank Bank in Durban smith street

I did an electronic transfer to one of my beneficiaries who is using Capitec Bank, I did my transaction on the 24-11-2017 I transferred amount of R7000 and it’s reflected on the capitec bank that the money is in and after some time it was automatically reversed by Nedbank and its did not returned to my account that was coming from it just disappeared and the bank can’t explained where is my money and also I did another transfer to the same account which is Capitec bank,it shows on my bank statement that idid transfer the amount of R2000 and also that R2000 didn’t reach the Capitec account at all, please help me to get my money,ihave been up and down from the Nedbank branch in Durban Smith Street and they are failing to help me as a bank,the person who is helping is Kimeshan Pillay ( ********** ) Ihave references (1)Ref no ********** 3 (2)Ref no ********** 3