AB
Arie B

1 reviews | Active since Feb 2015

20 Jun 2016, 14:31

bad service at Nedbank

<p>During Januart and February this year, two amouts were deducted from my cheque account without my knowledge. When i approached the bank they told me this sort of thing happens and they corrected one of the deductions. However it took another month and another visit to the bank before they corrected the second deduction. They paid me back the two deductions but the following month it was again deducted. without my knowledge or consent as well as the next. Then in May i again visited the bank and after waiting for more than an hour, i was finnaly helped and assited by the Manager. I was promised that the dedutions would be paid back a s a p. Now it is one and a half moths later and after yet another visit to the bank i have had no luck. I visited the bank on Friday the 17th and was told that there as nobody that could help me. Hoping that you can help me solve this problem. Have been a client of the bank for thirty years but laterly i am ashamed to tell people i am with Nedbank. Bad service!</p>

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Replies (1)
Nedbank
Nedbank's reply21 Jun 2016, 05:41
Official

Dear Arie,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team