BAD SERVICE AND WORSE BANK

I WENT TO NEDBANK TO DEPOSIT R4000 INSIDE THE NEDBANK BRANCH IN KNYSNA TO POST-OFFICE FOR MY LATE MOTHER, SHE WAS BANKING AT THE POST-OFFICE SO THE GUY HAS USED A BOOK NUMBER INSTEAD OF AN ACCOUNT NUMBER AND MY MOTHER NEVER RECEIVED THE MONEY AND I WENT TO THE NEDBANK AND I TOLD THEM THAT MY MOTHER NEVER RECEIVED THE MONEY THE BANK ONLY REALISE THEN THAT THEY HAD USED A BOOK NUMBER INSTEAD OF AN ACCOUNT NUMBER AND THEY SAID THERE NOTHING THAT THEY CAN DO BECOUSE THE MONEY DIDN'T BOUNCE BACK TO THEM SO I MUST ASK THE POST-OFFICE TO ASSIST AND I DID AND I ASK THE POST-OFFICE TO PRINT A STATEMENT AND THEY DID WHICH I SHOWED THEM AT NEDBANK AND I WAS TOLD THERE NOTHING THEY CAN DO😡😡😡😡 EVEN NOW I HAVEN'T RECEIVED THAT MONEY