Bad Service and waisting my Precious time!!!!!!!!!!!!!!!

Hi there

Please find attach the documents for my Loan I app**** for the system doesn’t want my Proof of residents as my medical aid Statement they need a electricity account we don't get a account anymore as we have a prepaid account so the Call centre Agent that helped me said I must go to the nearest branch to Fica my documents and sign a contract for the loan so this is really wasting my time of getting my loan. This is unacceptable as I did firstly my stuff loan online then the system had an error then the call centre agent helped me as I phoned not them phoning me then I forward my documents then this???? as I need to take my documents to the nearest branch. My time is being wasted why can’t they except my documents they are valid. My details are correct. I am a new client this is not how a client needs to be treated.

Hope to hear from Nedbank.

Hope everything is in order.

Many thanks