Bad Service and unanswered questions

<p>On 11 July I called Nedbank card division as I was unhappy with the servcie charges of R52.63. I was told by a consultant if I upgrade from Gold to Platinum I would be paying R18.00 service charges. They were going to listen to the recorded conversation and get back to me. On the 18 July I got a SMS to say the complaint had been resolved and closed. I immediately went onto the Nedbank website and made a written complaint (Ref No FI ********** ) NO RESPONSE from Nedbank. On the 23 July I made another written complaint (Ref No FI ********** ) The next day I got an email the CLIENT SERVICE MANAGER from Nedbank apologising and saying he will be back to me. (Ref No. CCM# ********** 8) Today 4 days later and AGAIN NOTHING!!! and this is from the so called CLIENT SERVICE MANAGER. I have been a loyal customer of Nedbank for 10 years. I have a cheque account, a petrol card, a platinum credit card and a savings account PLUS my car is financed through MFC (Nedbank) This lack of service is unacceptable especially when you have banks all the time trying to lure you away from your current bank. What do I have to do to get my query sorted out.&nbsp;</p>