Bad service and terrible admin - Covid payment holiday

I took the Covid19 holiday break last year May 2020 for 3 months. It was surpose to be a auto-restructure from August 2020. August came and my montly payments kicked in as usual. Just to get a email from the bank in November saying that I am behind 3 months on my payments and need to pay immediatly. I supp**** them with the needed paperwork for the holdiay and they said it was a mistake from their side. They will correctify the mistake. Just to get the same call in February 2021 - now telling me that the Covid case is closed and they had to handle this as a second bond and a new credit application to get it of the sistem. It is their fault but they have to send out a evalutor to go to the property. What a waste of money and resources because someone did not do their job.

Well it is months later and I am still waiting for them to sort this out. I have worked with at least 5 different Nedbank employees on this matter and still nothing.

This is not my first bad experience with Nedbank. I wish I never ever took a homeloan with them. I had an option at the time of purchase between FNB and Nedbank and if I could have turn back time I would have defnetily not make this mistake again.