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nikita.matsoso nikita.matsoso

1 reviews | Active since Sept 2016

26 Sept 2016, 13:23

Bad service and Rude consultants

<p style="color: #555555;">I opened a business bank account in April at the Eelkom Branch Nedbank, I waited for my card ever since the only calls I'm receiving is them asking me to deposit money into the account which I have cz twice and I told them I haven't received my account and I won't be able to use the account until I have the card which takes 2 to 3vworking days at other banks to receive and I told them how can I ask my customers to pay me directly into that bank account when I won't be able to withdrawn them money because I don't have a card.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">In July I went there asking what's going on they had me sign a lot of papers saying they were outstanding and the person who was assisting me was new, they assured me I will receive my card the same week but still nothing.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Last week. Month of August I received an SMS stating my account is closed when I have sent emails and called these people asking about my card but no one seemed to have the answer so I decided to go in myself and see what is going on, they sent me to a small business account manager who was with her clients at the time, I went in they time they went out thinking they were done but she rudely told me she still busy so I explained to her what my problem was while her clients were still out and she told me she's not sure if she can help me as the person who assisted me is no longer working there I asked her to refer me to someone who is willing to assist but she just told me she's busy with her client and she has another client after that one, I then refused to leave as I could see no one was willing to help me with this problem and I felt like they didn't take me serious. She went out to ask one of the bankers as she said to assist me and came back to tell me I should go to them and they will help me. When I got there tje guy named George birtjies or something was telling me I have to make an appointment and unfortunately the person who helped me open the account is no longer working there I told him its not my problem because I came to Nedbank and not that person so he told me he's just going to ignore me as he does not deal with that and he knows nothing about my account.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I am furious and I feel I am not being take serious and no one is willing to assist. I need this matter resolved as I am struggling to run my online store smoothly due to this.</p>

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Replies (4)
Nedbank
Nedbank's reply26 Sept 2016, 13:30
Official

Dear Nikita,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

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nikita.matsoso nikita.matsoso's update26 Sept 2016, 13:48
Reviewer Update

I hope it won't take 6 months like I've been waiting for my card

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nikita.matsoso nikita.matsoso's update28 Sept 2016, 10:16
Reviewer Update

I received a call from a lady who was no help at all, promised to call me back and I'm still waiting for that call. Nedbank has a poor service and does not deliver. I guess its time to make that call to the ombudsman of banks as I was advised to start the complaining process here.

Nedbank
Nedbank's reply28 Sept 2016, 10:30
Official

Dear Nikita Matsoso

We at Nedbank strive to make things happen. A resolution manager will contact you shortly.

Kind regards

Client Experience Team