Bad service and poor attide from the Nedabnk ***** investigator and Service Manage

On the 12 of August 2024 I was hijacked and kidnapped until early hours of the 13th August 2024. Transactions (ATM withdrawals & EFT) were done on all my 3 bank accounts. Credit cards were wiped out, money moved from credit cards, to cheque accounts, from flexi bonds to cheque accounts. One of the two banks that were given affidavits to start investigations, completed their investigation within 2 weeks from the date (13 August 2024) when they were furnished with all the needed documented for the case. I kept on inquiring from Nedbank which was my main bank regarding the status of the investigation and since the case was allocated to an investigator, their ***** department personnel couldn`t give me any information except that I needed to contact the investigator Thabisa J. I tried on several occasions, using emails and telephone without any success to get hold or a response from this investigator. I eventually escalated the matter on the 06th September 2024 (19 days later)because all my Nedbank accounts and profile were still frozen or suspended and I couldn`t pay any bills including the wiped out credit card. Only then did the investigator who was allocated this case, respond to my email saying that I needed to send her an affidavit and the police case number of which both these things were sent to Nedbank by the Quagga Nedbank branch on the 13th August 2024. I then indicated to her that I have been trying to contact her for all those past weeks with no success even when I requested the ***** department`s personnel to do the same and the same things that she needed, were sent on the 13th of August 2024. She then indicated that she would contact the bank to which the money was transfered via EFT to see if there would still be any funds left. On the 11th September she then sent me an email indicating that no funds remained available from the other bank to which all these funds from my account, were transferred to. I responded by saying that what was expected when the investigation was started 19 days later after the incident even when all the neccessary information was sent to Nedebank within the first few hours (on the 13th August 2024) after the incident. She also indicated in that same email, that she has completed her investigation and would forward her recommendations to their Client Service Manger. On the 25th September 2024, I received communication from their Client Service Manger (V. Govender) that she would be in communication with me regarding their final decision. On the 26th September 2024, V Govender sent me an email indicating that there is no liability on the part of the bank and that they would still decide on the "goodwill" amount they would offer to me. I raised this issue that why was the investigation started so many days later after the incident had occured because here response that even though there was no communication to me, the investigation was going on which to me was not true because their investigator indicated the following in her first email on the 06th September 2024, "Please provide us with the SAPS case number and a stamped affidavit explaining what had transpired on the date of the *****", meaning that the investigation was only started on the 06th September 2024 and that on the 09th September 2024 the response indicated that "ndly be advised that we have submitted the affidavit to C***X bank, and we are still waiting for them to advise whether there were any funds secured". On that very same day 26th September 20024, their client service manager issued an email to me saying " Please be advised that your below comments are noted and Nedbank respectfully suggest that you approach the appropriate authorities should you wish to raise any accusations against Nedbank or our employees relating to your incident. Your case can then be investigated by these relevant authorities, however, bear in mind that this course of action will result in Nedbank retracting any goodwill offer to you:, which was more of a threat to me to stop complaining. My issue though still remains as to whether why was the investigation started 19 days after the incident and why was I told that Nedbank would decide on a "Goodwill" amount to offer which was about 50% less to what would be needed to be paid by me to the bank. Their offer was only R18 000 after all the transactions and the savings that I had lost as a result of that incident ***** Case number GFCFS109408