1 reviews | Active since Apr 2010
Bad service and no resolution to issues
<p>I bought Nedbank's Airtime without Airtime for R10 on wednesday morning, shortly after 08:30am and the airtime didnt come through, the same day in the evening around 20:00pm I bought R100 airtime on their banking app, still the airtime didnt come through. Two days later I still dont have my airtime and neither Nedbank nor Telkom mobile can tell me what has happened to my airtime because the money was deducted out of my bank account. </p> <p>I want my money back because my husband ended up having to buy airtime for me, so now I have no use for that airtime anymore. Nedbank is telling me they are investigating and will get back to me in 3-5 working days, totally unacceptable. Did you Nedbank ever think that maybe that airtime was for an emergency??? I WANT MY MONEY BACK AND I WANT IT BACK TODAY!!</p> <p> </p> <p>Between you and Telkom Mobile please make sure you refund my money back. </p>
Dear Joan,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Joan,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thank you for resolving my complaint. In future please note that it is not necessary for your contact centre staff to allow things to escalate to Hello Peter before they can be attended to.
Thank you for resolving my complaint. In future please note that it is not necessary for your contact centre staff to allow things to escalate to Hello Peter before they can be attended to.