Bad service and no feedabck

<p>I seetled my personal loan on the 26 November 2016. I have since been calling for a paid up letter, what i am getting its promises with no delivery. I was last informed my letter will be mailed to me Tuesday the 6th, it never occured. The agent i spoke to earlier today refused to let me speak to their Supervisors or Managers, says that their calls are reccorded and they can hear all conversations. Dealings with such ''reputable'' companies that behave like tuck shops is bringing shame to the entire financial industry....</p>