Bad service and no assistance

I had to collect my new cards today. At the teller, only 3 of the 4 were there. When I asked the Lady at teller 4 (twice) where is my American Express credit card, she said it was not part of the bundle/package - didn't even look into it at all - clearly the client was mistaken. It is - I have one in my possession. Phoned the call center, they said because I didn't use, the card was placed on 'hold' and a new one never issued (another phone bill, thanks Nedbank). Also, thanks Nedbank for informing clients about the "hold". BUT, I can have it issued and then drive all the way back to the Centurion branch (again) and wait another 15 minutes to fetch it. Then, I received my cheque card - the Lady at Teller 4 said all cards were activated and have the same PIN number. Guess what - NO. Tried to use my card, not activated. Imagine the embarrassment.... Phoned the Centurion branch to complain ( ********** ) - the Lady who answered the phone said they do not have a Branch Manager (no idea if this is true) but that the Lady at Teller 4's Team Leader will phone me back. They were too busy to speak to me (other more important matters apparently - upset clients are simply not a priority). I really feel like a valued Nedbank client - thanks for all of your excellent service - you can't even get the basics right, no matter that you do not even keep clients informed. By the way - no one phoned me back. And also, I do have a 'personal banker' - I couldn't reach him (I've had more personal bankers than cars...).