Bad Service and no 1 wants to take responsibity

On the 20th April I went to Ned bank in Midrand to cancel my 2 dream maker policies and I was told that this process take 7 working days ,the 7 working days came and I was not paid the money for the policies and I decided to call them .some1 told me that the payment will be done on the 7 of may. And still no money was paid in my acc. So I decided to call them again and a lady by the name of Michelle told me that they received the incorrect information so they are unable to assist because of that .And I<br> told Michelle that I'm not welling to go back to the bank and fix this because is not my problem that someone from there made a mess and I'm a pregnant woman who can't go to the bank and stand on a queue, this makes me very angry because I asked Michelle to speak to someone who can make a decision about this but no she tried to help her .On Friday the 08th I was told that someone with call me but no one called me .So this is unacceptable ......CAN SOMEONE FROM NEDBANK CALL ME *** AND RESOLVE THIS ?IM REALLY NOT HAPPY .I don't appreciate been treated like I'm crazy. I don't care who created this mess I want it gone ...