Bad service and incorrect deductions

<p>Im very angry right now i bought a car nd was financed by Mfc and everything was going well up until i received a call from one of mfc callcentre saying their offering tyre and rim policy and were told once my tyres are won out they will buy new ones for me the i paid tht policy for years and now i wanted them replaced nd im told they cant dont tht because it only covers puntchers and tht got me angry because i was misled the i requested cancellation and the told me to send fax fr cancellation and i did all of that and now for the past three months they have been deducting money meanwhile when i call the dept they tell me its cancelled and the dont know where my money goes and told me to speak to their finance dept and i spoke to a lot of call centre agents who still cant assist then i ended up speaking to katlego who said he is the manager and promised to call me on the 27th but till now he didnt call back and when i was talking to him on the phone i could feel that he is not taking ownership of the call and potrait a lot of suckersim as opposed to help me and this is frastrating because im loosing money for no reason.</p>