Bad Service and *********** consultants.

It's been a month and 2 now since i requested feedback from Nedbank with regards to my term loan as it was changed. I went to Soshanguve Nebank branch to follow up on my loan account and the consultant phoned the collection department in order to resolve my query and i have also made several calls to their hotline number which i hold the line for more than an hour and by the time the decide to answer then my call was disconnected.

How can we get hold of certain department because i also requested their email address in order to address my matter directly with the collection department but what i was told is to phone them on *** but with no luck. Nedbank is reaping of their clients and they don't have answers for the things happening on our accounts as i went to the branch to complain about the term of the loan as my initial term was 72 months but after downloading their app it shows that my term is 93 months and i haven't got any answers with regards to this. I need Nedbank to amend the term of my loan to its original term and adjust the account where necessary because i can't be paying such high amount with this term. Hopefull someone from Nedbank will take responsibility on this matter and stop selling us lies.