Bad service and can't access our funds.

Opened a club for school fees savings and this is the second year, we struggled to access our funds. We went to the waterfront branch and was assisted by Dezlin Rhode who is the team leader. We spent hours at the branch without being assisted as the system requires 3 signatories and yet our constitution says 2 people and the names of the people mentioned.

We then told that the branch manager is not available to authorize this transaction. The service has been appalling and we want to access our funds and then close this account. We never received any joy as Nedbank doesn't show any interest in assisting us but were arrogant. We left the branch not knowing whether we will get our money or not and we went to a branch last week for same thing and were not assisted.

We would like someone from CEO office to attend to this urgently as I find the stuff *********** in dealing with this.