Bad Service and Blocked Account

Bad service from Nedbank Carlton Centre Branch. Firstly i got there and waited for an hour to be assisted so that i can make a transfer. The tellers are slow and keeps calling the manager to come assist all the time and that manager is sometimes nowhere to be found. When i was finally supposed to be getting assistance, the gentleman (i didn't even get his name the way i was so irritated by the wait) advised me to instead get a profile for online banking because a transfer will take about 4 days. I agreed but he later told me that my account was blocked because i was not using it (this is the same account that i had to open with them when i was investing money because they said when my investment matures they'll have to put it in that account, the banker just said to me that all i have to do is make sure that it always has money in and i obliged). <br> <br> My investment matured and the money went into that account, i made several transfers into the account myself but now that i want my money they tell me that i have to deposit R10 today and R10 tomorrow. i find this to be ludicrous because i was not even informed about my account being blocked, and i need my money today not after 3 days.