dK
dudu K

1 reviews | Active since May 2016

24 May 2016, 12:49

bad service and attitude

<p>Hi there I was ****** my hand bag n ma purse on satadae 22 may 2016 I call the nedbank as soon as I can so that they can blocky card and they didi that then sent me a reference number proving that I blocked my card yesterdae I was @ work couldnt go to the bank so today 24 may 2016 im off I went to nedbank in hillbrow theres a guy who help me he ddnt even have a name tag he was @ counter one I told him why I was there @ nedbank he askd me to put my fingers ( print) then he said tjo sister the home affairs daznt accept your finger print and I askd him wat daoes he mean he said sisi u need to go to home affairs and tel them to accept your fingerprints and I was lyk wow do u give me something so that I can go quickly and he said no and I said owk nw I need to borrow money so that I can get a taxi to home affairs coz ma money ts staked in nedbank card he said sister u can do wat u wnt thats not his problm I said ur service ts disgusting he said thats ma problm and I said wen im done wth nedbank really I wil change to another bank he said so? Its not lyk the end of the world dat was atttttiiiiiiitttttttuuuuuddddddeeee I have never seen. Wat nedbank shld to they shld gve pple forms lyk.capitec bank to be filled wher they are asking is to go.and that nedbank @ hillbrow should close down coz they dont knw how to treat there customers with care poooooorrrrrrrr service and bad attitude nedbank hillnrow must fall wen I opend that card @ clearwater mall their service was amazing u shld train ir staff nedbank watever ****es of customer </p> <p>and I went to home affairs quickly they tld me that they dont knw what im talking about they said f I dnt have mayb sothing lyk form or wat they wil not be able to assist me n the nice lady said come lets check f your finger prints are working absolute yes they wher sh said that guy wat is he talking about </p>

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Replies (1)
Nedbank
Nedbank's reply24 May 2016, 13:49
Official

Dear Dudu.

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team