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SZ
Simphiwe Z

1 reviews | Active since Nov 2017

15 Jan 2018, 17:26

Bad Service and always offline

Ned bank daveyton mall branch is the ****test bank ever. Their service is poor and they are always offline every single day. Its really annoying and unnecessary. And worse card collection can only be done in one branch. It's honestly ridiculous. If I could I would actually rate it Zero

0
Replies (4)
Nedbank
Nedbank's reply16 Jan 2018, 08:19
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply16 Jan 2018, 08:19
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

SZ
Simphiwe Z's update16 Jan 2018, 11:12
Reviewer Update
I hope they will contact me soon. And honestly hope you guys have fixed your issues. Its honestly ridiculous to keep on going to the bank every single day for one thing and every day, for 3 days now keep getting the same thing over and over again. Sorry we are offline. What exactly are your IT guys doing? Lazing around every single day instead of fixing this issue?
SZ
Simphiwe Z's update17 Jan 2018, 16:29
Reviewer Update
Thank you for intervening and taking my complaint seriously. I really hope that they will change the way they treat their clients because customer relations is always important.