Bad service an under - statement

I have been a Platinum Chq account holder with Nedbank for 8 years now. The service I received today was totally unprofessional, lacking in personal s****s. I did not know that Nedbank has 5 different departments?? Yes I was transferred 5 times and had to explain to 5 different people. The last person Thandi Seakoe actually was concerned about her feelings rather than understand mine. The 5th person (Rochelle) kept me on hold whilst she conveyed my query with and interacted on my behalf with another dept. Coming back to tell me they can help me & i had then AGAIN explain my query & then be put back on hold again so she can enquire on my behalf all whilst i was still holding on....more than 30minutes??? i am certainly cancelling this account and moving on....thank yo very much Nedban****!