Bad Service all around

I called the Credit Card helpdesk on 13 December for a new Greenbacks shop card to be ordered and delivered to the Nedbank Eastgate branch, I was advised it will be delivered within 10 days. I called in on 03 January to find out where my card was, I was advised that the case was logged but no card delivered. I was then advised that they will order the card and they will fast track the delivery for Monday 08/01 , I called in again 09/01 and guess what, I was told no card has been delivered and the matter will be escalated. I find this totally unacceptable. I need the card so that I can redeem my points and close my Nedbank account.

I have received the worst service in the past few months from Nedbank and I can list them all. I have to log a complaint on Hello Peter first to receive feedback and assistance.