Bad service after Debt counseling

I am currently a Nedbank client since 1996. It is also the second time I have taken out a personal loan and I have a credit card. Since 20 October, I am under debt - Counseling. The company that I have been working with for the debt - counseling, has sent all the necessary documents to stop all my debitorders through to Nedbank Personal loan department and through to the Nedbank Creditcard department on the 20th of October 2020. The have sent the recognition of receiving the documents back to my dwbt counselors, but they did not stop the debitorders. Since the 1st of November I have struggled financialy because my debt - counseling company has subtracted their monies and my debitorders has gone of. I have not been surving on R240 for the past 2 weeks. I could not provide for my family, I could not even do my job properly, because I don't have money for fuel. I really think that Nedbank is not following the NCR rules or protocols because they should not have debited my account.