Bad service

This is by far the most disgusting customer service I've experienced. I've been wanting to change this *********** bank for the longest time and I've always re thought about it

What happened to treating disable people , pregnant women and the elderly first

So I get to Maponya mall branch thinking that I will be at first priority like other banks who treat disabled pregnant and the elderly first guess what , there is no such at this branch

I waited 30 min at the door begging the security to open for me due to my condition, I even asked for a chair atleast

After that guess what I get inside I sit another 30min without any assistance

The sad thing is that if this was another branch in the suburb areas am sure I would have spent less than an hour sitting at the bank

How does management handle such and allow people one to sit for so long

I am disappointed sies