Bad service

e had an issue with our homeloan due to Covid and thus it has been resolved in September.

On the 5 October a call was made to your collections department to confirm the arrears has been settled and the account is up to date.

Hence your consultant has confirmed this and advised on the installment for October at the same time i have requested that ITC profile be updated for myself and my husband as it is a joint bond.

On 3 November 2022 my husband spoke to one of your collections agents to request another update as it is still reflecting on ITC as missed payments and unpaid, hence she telling him at the time that this request will take 3 working days and she will phone him back today to confirm this has been updated.

@12h04 today i called your customer service department who transferred me to collections Nonsipho who transferred me to Deelon as she does not deal with ITC updates.

After expressing my concern with Deelon he assist me promptly with the correct information. It is of high importance that the profiles get updated.

Your Urgency in this matter would be highly appreciated.