Bad Service

On the 18/12/2021 a money was sent to me via cellphone and I was supposed to get the voucher no and the pin but that didn't happened. Few days later I contacted their Customer care and was advised to dial *120*002# I did that but still didn't receive the message with the pin just received the voucher no only. Contacted them again still they told me the same thing and advised the Consultant i was speaking to that I've done that but no message came to my cellphone with the voucher and the pin no. The last Consultant I spoke said i must take out my sim card and insert it to the other cellphone the problem might be with my phone. I was so surprised because I've been receiving other messages from my phone anyway I did that but still no message was received. Even today I haven't received the money that was sent to me. My no is ***