Bad service

My account was deactivated due to inactivity, Funds were deposited and the app prompted me to go the nearest branch. I've been here since 10am, my account is still dormant. I've been advised that it was sent for authorization because the a.ount is huge. I'm at the Newcastle,KZN branch. My number is ***. If this is not resolved by COB , I am taking my account to another bank. I was gonna utilize your services for my business but clearly I will encounter hiccups in future.