Bad service

I had received Covid 19 relief for April may June. At the en MD of this I asked for an extension which I was told wAS approved. End July my full payment was taken. When I called them they days they changed their minds and weren't offering that any more. I reversed the debit as it s not budgeted for. I then made an attachment to pay a portion of the installment for 2 months Aug and September and the amount I reversed to be paid over 3 months. End Aug they take their arranged amount and a full installment saying that I could not make such an arrangement. Then they told me they can refund the portion that was taken. It would take 48 hours. 3 days later I called the refund was resolved as the consultant didn't make notes as to how much had to be refunded. All these calls are recorded I have all the reference but what user is a reference or recording when consulatants talk utter ******* each time you speak to them and don't do their jobs. At this point I reversed the 1 payment again as they just could not get my payments right. This service is really not great. It's not like I haven't contacted them.