Bad service

Ive been struggling with logging in on nedbank internet and money app, I forgot my login details and I called the 0860 number for assistance, after speaking to several consultants who wasted my time and artime, I managed to be assisted by a lady to reset both my pin and password, now I forgot to write the details down and today when I tries login my pin is locked because its not correct, I called again and spoke to a bunch of *********** agents who failed to assist me ant the last one I spoke to is lorraine moletsani and what annoyed me about her is that she was so ****ey and arrogant, and told me that the pin was reset yesterday so why am I calling again , their app is not user friendly, before I was locked I could not transact, increase limits and buy prepaid, I am very annoyed by this kind of service, why have call centre lines if no proper assistance is rendered