Bad Service

I have been a client with Nedbank for the longest of time and yes I do have a personal loan with them, since I took this loan I have not even for one month missed a payment. Fast forward this year April I got a new job and I called Nedbank customer care asking them to change my debit order date from the 25th to the last day of the month because with my new job I do not get paid on the 25th they acknowledged and also sent me a message to verify that I’m changing my debit order day. Last month I receive an sms saying that they have not received payment of my personal loan yet they did Debit month. I call again to just make sure there is no mistake because I don’t want this messing up my credit score, the consultant I was on the phone with verified that yes the debit order was changed for the last day of the month, and maybe that SMS is a mistake. Today the 24th of July I get a call from Nedbank personal loans asking me if I have a loan with them and asking how do I normally pay and I told them that they debit the money from my account and I also told her that I called already in April to change my debit order date to the last day of the month, to my surprise the lady tells me a different story saying that nothing has changed on their side maybe it’s changed with customer care now my problem comes where I called again last month asking about this debit order and if everything seems alright on nedbank side and the consultant that I talked with on the day confirmed that everything is right on their side. But today the lady that called me said the personal loan department knows nothing about it. I am very disappointed because my credit score has been affected badly for 2months and also if nedbank customer care knew I had to also make this change with the loans department why wasn’t I transferred to the department to also fix the debit order date on their side? I’m really not happy with the service I know it is the 1st time they are disappointing but I don’t accept disappointments when it comes to my name and my money and me having to have a bad credit score while I have always tried keeping it good . Please do better next time because everything I do I have always done it with Nedbank. I really not happy about this. I would understand if I just left the sms’s and ignored them but I did not I did my part and called and made sure that I need things changed on my side. Let this be the last time and have all departments connected to customer care please