Bad service

Writing Subject: OUTRAGEOUS SERVICE – Account Closed Without Notice and Funds Withheld I am beyond furious at the shocking and unacceptable treatment I have received from Nedbank. My savings account was abruptly closed without ANY prior notice—no SMS, no email, no phone call. This is completely unacceptable for any bank, let alone for a private banking client. You effectively cut off my access to my own money without warning or explanation. When I contacted the call centre, I was dismissed and told they could not assist me over the phone and that I had to go into a branch. This forced me to take time off work and borrow money just to travel to the Waterfall Mall branch in Rustenburg—an inconvenience and cost I should never have had to carry. At the branch, I received a call from a Head Office representative who attempted to assist, yet to this day I still have NO answers. I have been told: My account is “pending closure” No one can tell me WHY My money has been moved into a “secure account” under investigation They are “waiting for authorization” to release MY funds This is completely unacceptable. You have withheld my money without explanation and expect me to simply wait indefinitely with no communication. I was promised that I would be contacted and that my funds would be released within 24–48 hours once authorization is received. That time has passed, and I am STILL waiting. No follow-up, no accountability, no urgency. I was given a contact person and email address, yet no one has taken responsibility or provided any meaningful assistance. This is blatant negligence and a complete failure of customer service. Let me be very clear: I demand an immediate and detailed explanation for the closure of my account I demand urgent release of ALL my funds I expect immediate communication and resolution The way this matter has been handled is disgraceful and has caused me financial strain, stress, and unnecessary hardship. A bank cannot simply lock a client out of their funds and provide no explanation. If this matter is not resolved immediately, I will escalate it further through all available regulatory channels. This level of service is unacceptable, and I expect urgent action. Sincerely, Mrs Swanepoel