Bad service

My geyser pipe burst on the 14/03/2024 I called Nedbank Home owners insurance and my claim was handled by Kesegofetse Kunupi claim number C*** I have been asking her to send me a claim report as the insurance company that I insured my home contents with needs this report to complete my claim for my home contents . My son is with out a bed because it was damaged during that incident I have also been calling the call center asking her to please call me or send me that report Kesegofetse is never available . To date she is ignoring me and not responding to my mails ! Contractors having been coming in and out of my house to do asse*****t and to date nothing has been done to fix the damages that this geyser has done !!My family are living in a mess all thanks to NEDBANK INSURANCE !! I am tired of Nedbank insurance , they are *********** and don`t care about their clients !!