Bad service

Hi I have an atm query from the 15th of March 2020. It's still pending today 4th of June 2020. Very disappointing service from Nedbank. I have spoken to Branch Manager at Melrose Arch Albie, I have emailed Branch Manager Client Relations at ROSEBANK, Shanaz Khan. I have logged a complaint with the complaint line. Still waiting. Totally unacceptable service from a bank. ANYONE FROM BANK CAN CALL ME ***