Bad service

Dear Nedbank

I hope this message finds you well. I am writing to formally lodge a complaint regarding the service I received on 18 October 2024 over a phone call I made to enquire about my credit increase application that was declined without a valid reason.

I had the following issues: 1. My first application was approved for R60000, I decided to take R30000. Later I came back after a weak for Nedbank to reinstate the other R30000 then I was told it is impossible to do so I must apply after six months and I did exactly that, my application was rejected again without any valid reason. 2. I made numerous calls to Nedbank to enquire about my application I was told the application has been accepted I should wait for funds to reflect after 24 hour, I waited for 48hrs still nothing then I called just to be told that they declined my application again and no reason was given at this point I think Nedbank is just toying with me. 3. I would like them to look onto this matter and resolve the issue as I am well aware of my credit score.