Bad Service

Good Morning,

Can I please get assistance with my daughter’s account. I went to one of your branches in Menlyn was assisted by Koketso I think she told me that my case will take 3 to 5 working days and I was at Menlyn on the 30th of October. Today it’s a 9th working day and still my query is not resolved. I can’t link my daughter to her account with her new device for almost a year now. Koketso assured me that this will be resolved as one of her clients was having the same issue and it was resolved but I’m still sitting here with an unresolved issue.