Bad Service

Good day. I am writing to express my continued concern and disappointment regarding the lack of feedback and progress on the change of signatories for the Nkwe Social Club account, which I submitted at your branch in July 2025. Despite assurances that I would receive feedback within 48 hours, I have yet to be contacted by anyone from Nedbank. This delay is unacceptable and raises serious concerns about the level of service and commitment to your clients. It appears that our matter is not being taken seriously, and I am deeply disappointed by the lack of urgency and communication.

While our account may not generate significant income for the bank, we are still valued clients and deserve to be treated with professionalism and respect. The absence of feedback and follow-up suggests a disregard for our concerns, and if this issue is not resolved promptly, I will have no choice but to escalate it further to senior leadership, including the CEO, in the hope that it will receive the attention it deserves. Your immediate attention to this matter is required. I kindly request a clear update on the status of our request and a commitment to resolving it without further delay.