BAD SERVICE

*** I have never been this disappointed with Nedbank like this.They advocate better service and putting clients first while they do the total opposite, the fact that my query is already out of SLA and they do not have the urgency of it is beyond me, all I get is promises to call me back and that never happens, emails that are not being responded to and every time I call for feedback im told of the old updates because "it is what's on their system" while the consultant has the latest update and that is so frustrating because when you call she's always on another call after being on the phone with them for good minutes all you get out of it is the consultant is the only one who can update you and she's not available. Im so frustrated to the core