Bad service

I opened a bank account on the 5th of June 2025. I was told that I will be notified when my card arrives. On the 20th I went to the branch only to be told that the card was not ordered. I was then given a temporary card and told that I can order my card on the app. However there’s no option to order a card on the app. Which means I must for the third time go to the branch for the same thing.