Bad service

I am extremely frustrated with Nedbank’s handling of my account. My account has been closed for almost a month now. Last year, around November, my account was closed, and I visited the branch to update my details. I was assured that my details had been updated and my account would be unlocked within 24 hours, and it was.

A month ago, I received a message again saying my details needed updating. I visited the Century City branch at Canal Walk Mall to update my details. The staff member told me I needed to wait 72 hours for the account to be reopened. He also informed me that my details had apparently not been properly updated last time.

It has now been three weeks, and my account is still closed. Every time I call the call center, I get conflicting information. Sometimes, they say two hours, sometimes 48 hours, sometimes 72 hours. I cannot always go to the branch because of work, and when I do, only two staff members are available to assist a long queue of customers.

Today, I was told again to visit the branch, even after updating my details weeks ago. This is unacceptable. Nedbank is wasting my time and causing unnecessary stress. I want my account unlocked and my funds returned immediately. If this cannot be resolved, I want my account closed permanently.

This level of service is disappointing and completely unprofessional. Call me ASP: ***