Bad service

I'm so disappointed in nedbank service I've been trying to apply for a 32 days account online since they said they will call me even now I'm still waiting for that call.. Then yesterday on the 9th Jan I decided to go at a branch at Carlton center to apply I got there at 9:00 exactly I only got served at 9:16 when I get to the lady after she has called me I told her I want to open an 32 days account she first asked me do I have R2500 then I rep**** yes and why she said to open it is that amount then I was OK i have I can transfer it from my other account then she told me that I can't do it from my other account which is a different bank then I said OK then if that's the case what other options would you suggest she told me I need to open an bank account with nedbank then I said is fine no problem then she rep**** an said to me but it must be an salary account so that you can qualify for 32 days account then I was so surprised because the internet doesn't say that to me.. Then later on that day I chart with some other lady on the internet I was still trying to explain what happened the she just said I must go back to the internet and check OK then I went Facebook and asked to be contacted no one has came back to im so hurt with the way I got treated and been using all my data and time just to do business nedbank.