Bad service.

Very bad service. I opened the account in May 2019. I was given a booklet showing how much will be my monthly fee. Come end of May more money was deducted till this month still deducting more money. The account deduct R 8.00 almost everyday from my account, this month I paid +/- 400 of those R 8.00. I called Nedbank around May June regarding this transaction fees that I am paying which is wrong and those R 8.00 that are deducted on my account and still the deductions stayed the same, I called and asked for the account to be closed, they said cool, the account is still open and with negative balance this December. BAD I AM SOOO MAD.