Bad service

Really bad service when requesting replacement cards due to cards being ****** .I waited almost 3 weeks for my replacement cards and had to phone at least once requesting feedback.i also had to pay for the courier service either to my local bank branch or my home.i ended up paying additional courier costs to my home in order to avoid long queues at the bank.However once I received my cards the original pin was no longer valid even though I had been assured by the bank that my original pin would be valid.the embarrassment of having my card declined was awful. Now I've been informed I need to go into the branch in order to have my pin reset. I am appalled at this type of service,particularly as a long term Nedbank client .