Bad service

Hi Nedbank

I do have Home Loan Insurance with you. On Monday 26 September 2022 morning I realized that my home solar geyser is not heating up water. Meaning my solar geyser is faulty and I reported the issues same day Ref No: C***. You haven't even attempt to fix my solar geyser issues. Why must I keep on paying [insurance] you guys? Your service is so pathetic and disgusting. Today is Friday 30 September 2022 and my query is still open with no solution.