Bad service

Such disappointing service. I have been banking with Nedbank for many years now and this morning decided to go ahead and apply for a credit card in order to build up a credit profile. I was immediately declined on the app and the reason was I did not meet the minimum requirements, I was not sure what that meant so I called into Nedbank to get clarity on the decline and after holding for a long while the consultant that was assisting was unable to give me an explanation and mentioned that she would get one of her colleagues to call me back. A couple hours went by and I had still not received a call so I decided to call in again, I got through to another agent and again after a long time holding while he tried to figure it out I still was not much closer to receiving the information that I needed the agent that was assisting then requested that he call me back by 2pm and I am yet to receive any calls