Bad Service

Today.. In Nedbank Westgate Mall. My mom and i decided to pop into the bank and deal with sum business.. We stepped into this cramp space smelling of samoosas and no air conditioning with atleast 16 ppl ahead of us. Waiting atleast 30 mins in the line only to find that we should be standing in another line to do enquiries. Complaining to the Manager, his response was \thats the way the branchbis structured\". Pathetic service, other Nedbanks are usually friendly and there is someone on the floor assisting clients. When asking the Manager about that concept, he responds with saying that they are understaffed. I asked him if they cannot print on a window what tellers are able to do, his response and attitude was disgusting. Not a happy customer"